FAQ

1NCE FAQ

1NCE Products FAQ

Our 1NCE offers are simple and straightforward. However, questions can certainly arise here and there. Therefore we have already compiled a list of your possible questions in order to provide you with an answer as quickly as possible. If you couldn’t find the answers to your questions in our FAQ, feel free to contact us via our contact form and one of our 1NCE staff will respond to your request as soon as possible.

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Can 1NCE SIM cards be purchased by private individuals?

The 1NCE IoT Lifetime Flat is only aimed at companies. Purchase by private individuals (consumers) is not permitted.

Can I change my order if I have accidentally ordered less SIM cards than I intended to?

Once you have completed and submitted the order, the automatic processes for fast processing of the order are set in motion. To compensate for the difference, it is advisable to trigger another order.

Can I order SIM cards for testing purposes only?

Yes, individual 1NCE SIM cards can also be purchased for testing. This is possible since there is no minimum order quantity. However, no special plan is available for test customers.

Can students or developers purchase 1NCE SIM cards?

The 1NCE IoT Lifetime Flat is only aimed at companies, therefore students or developers looking to purchase the 1NCE SIM card as private individuals (consumers) are excluded from doing so.

How can I change an order?

Please contact the 1NCE Customer Support team if a change needs to be made to an order.

How do I cancel an order that has not been paid?

An order is automatically cancelled if payment is not received within 30 days.

Is there a minimum order quantity?

There is no minimum order quantity for IoT SIM Card Business.
For logistical reasons, the IoT SIM Chip Industrial can only be ordered in batches of 100.

What can I do when my VAT-ID is invalid?

Within the check-out 1NCE customers are asked for a VAT-ID, which usually comprises of a country code (e.g. GB or AT) and a 8 to 10 digit number. The order process can only be finished if

The VAT-ID has been entered with a correct format or

The customer has said he has no VAT-ID.

ad 1) After the VAT-ID has been entered with a correct format the number will be validated automatically via a database check. If the result of this check is positive, we will create an invoice without VAT-ID (reverse charge). If the check is negative, we include the VAT on the invoice. Of course, customers can hand in the correct VAT-ID afterwards, so that the reverse charge procedure is active for reorders. The VAT-ID can be handed in afterwards via our service ticket system or via telephone hotline which are both accessible in the customer portal.
ad 2) Business customers without VAT-ID always get an invoice with issued VAT.

What do I do if my order has not been delivered, but the 1NCE Customer Portal shows it as “delivered”?

You can use the shipping number to check who has taken delivery.

What do I do if my order has not been delivered?

An order will be delivered after a full Payment. You will receive a shipping number after the order has been paid and dispatched. If you have not received a shipping number please contact the 1NCE Customer Support team.

What happens if I don't have a VAT-ID

The 1NCE IoT Lifetime Flat is a B2B offering only. In order to allow for the reverse charge payment 1NCE requires a valid VAT-ID in order to check if you are a registered business customer. Only if we have a valid VAT-ID we can create an invoice without VAT (reverse charge) for business customers in EU-27 countries (excl. Germany).
Therefore business customers can state within the check-out that they do not have a VAT-ID. For these business customers in EU-27 countries we will then need to add VAT on the invoice.
Note: German business customers will always have VAT included on the invoice.

Why have I not been given a confirmation or invoice after placing an order?

If neither an invoice nor a confirmation has been received, you can check whether the order has actually been accepted. If the order is visible in your account, verify the email address and correct if necessary. You can then download the invoice from the 1NCE Customer Portal .

Why have I not received a confirmation email?

Once the order is placed, a confirmation is sent to the e-mail address that was stated upon registration. You can verify your e-mail address and the spelling at any time on the 1NCE Customer Portal .

Why is it necessary to pay for an order in advance?

1NCE only offers a prepaid service. With the prepaid system, you have 14 days to transfer his invoice or to pay directly by credit card upon completion of the order.

How to pay for my order?

There are two payment methods offered in the order process:
The bank transfer, or SWIFT* bank transfer and credit card.
When choosing the bank transfer/SWIFT* transfer, you receive an invoice by e-mail, to be paid within 14 days. When paying by credit card, the complete order value is booked directly from the credit card indicated, but not exceeding USD 10 000. As soon as the payment has been booked at 1NCE, the shipping of the ordered cards will be arranged.
The two payment methods offered are completely free of charge for you. Other payment options, such as SEPA mandate (direct debit), express bank transfer or instant payment are currently not yet offered.
* For customers from other EU countries

How can I purchase the 1NCE SIM cards with the ubirch sealing?

The 1NCE Sales Team will be happy to support you with your first order of the 1NCE Blockchain-on-a-SIM product and is also happy to advise you. Please use the contact form on 1NCE.com .

Do I also have to sign a contract with ubirch for Blockchain functionality?

Yes, the Blockchain-on-a-SIM solution is an additional product to the 1NCE IoT Lifetime Flat and is not included in the standard price. To use this additional product a contract with ubirch GmbH is necessary. The 1NCE Sales Team will be happy to support you with your first order and will of course be available to advise you. Please use the contact form on 1NCE.com .

How can I purchase the 1NCE SIM card for China, Macao and Hong Kong?

The 1NCE Sales Team will be happy to support you with your first order of the multi-coverage SIM for the according area. Please use the contact form on 1NCE.com .

How can I pay for my order on the AWS Marketplace?

You order as an AWS customer from your AWS account, which is why you are only offered AWS as a payment method during the order process. It is still up to you which payment method you choose in your AWS account.

How can I order the 1NCE SIM card on the AWS Marketplace?

You need an AWS account to order the 1NCE IoT Lifetime Flat on the AWS Marketplace. You can find further information on the AWS Marketplace page.

Why is the 1NCE For All product only available on the AWS Marketplace?

The background of 1NCE For All is to offer IoT connectivity free of charge and easily configurable in order to generate no additional costs for developers for testing purposes and to focus on development through simple implementation. For this purpose, 1NCE offers the free 1NCE OS in the 1NCE Customer Portal, which is also based on AWS services and therefore cannot be used without an AWS account.

Can I use 1NCE For All as a private individual?

The 1NCE For All product, just like the 1NCE IoT Lifetime Flat, is only available to business customers.

Why do I have to provide a VAT ID for a sub-organization as well?

In terms of accounting, and thus also for tax purposes, a sub-organization and master organization are treated in the same way. Therefore, a valid VAT ID must also be provided for the sub-organization. The same VAT ID can be entered for the sub-organization as for the master organization if billing addresses are identical.

Loja da 1NCE

Compre agora o 1NCE IoT Lifetime Flat!

Visite a loja da 1NCE e comece a conectar facilmente seus dispositivos IoT. Basta solicitar seus cartões SIM, escolher o tipo de cartão desejado e preencher todos os formulários necessários. Assim que o pagamento for aprovado, receberá seus cartões em dois ou três dias úteis.

Compre agora