FAQ

1NCE FAQ

1NCE Products FAQ

Our 1NCE offers are simple and straightforward. However, questions can certainly arise here and there. Therefore we have already compiled a list of your possible questions in order to provide you with an answer as quickly as possible. If you couldn’t find the answers to your questions in our FAQ, feel free to contact us via our contact form and one of our 1NCE staff will respond to your request as soon as possible.

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What do I do if my order is damaged when it is delivered?

If the goods are damaged, you are requested to take photographs to document the damage before immediately contacting the 1NCE Customer Support team.

What do I do if my order has not been delivered, but the 1NCE Customer Portal shows it as “delivered”?

You can use the shipping number to check who has taken delivery.

What do I do if my order has not been delivered?

An order will be delivered after a full Payment. You will receive a shipping number after the order has been paid and dispatched. If you have not received a shipping number please contact the 1NCE Customer Support team.

Where will my AWS Marketplace order be shipped from?

1NCE has its central warehouse in Germany. All orders, including those via the AWS Marketplace, are shipped centrally from Germany worldwide.

Loja da 1NCE

Compre agora o 1NCE IoT Lifetime Flat!

Visite a loja da 1NCE e comece a conectar facilmente seus dispositivos IoT. Basta solicitar seus cartões SIM, escolher o tipo de cartão desejado e preencher todos os formulários necessários. Assim que o pagamento for aprovado, receberá seus cartões em dois ou três dias úteis.

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