FAQ

1NCE FAQ

1NCE Products FAQ

Our 1NCE offers are simple and straightforward. However, questions can certainly arise here and there. Therefore we have already compiled a list of your possible questions in order to provide you with an answer as quickly as possible. If you couldn’t find the answers to your questions in our FAQ, feel free to contact us via our contact form and one of our 1NCE staff will respond to your request as soon as possible.

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What happens after the 10 years contract?

Before the expiry of the 10-year activation period, you will be informed by 1NCE by e-mail, three and one months beforehand.

After the end of the activation period, you have 18 months to extend your SIM cards. During this transition period, the SIM cards are not usable, but you can extend them at any time. After 18 months, the SIM cards will be irrevocably deleted

Does 1NCE also offer LTE-M?

Yes, currently the 1NCE SIM card supports the radio standards 2G, 3G, 4G, NB-IoT and LTE-M. On our Coverage Map you can identify which radio standards are available in which country.

Where is the1NCE Connectivity Management Platform (CMP)?

The Connectivity Management Platform is an integral part of the customer portal. With the Dashboard you can review all relevant information regarding their SIM cards. In addition the Connectivity Management Platform offers a detailed management down to a single SIM card as well as several functions regarding configuration of VPN, SMS or API.

What are the advantages of the China + profile?

In partnering with China Telecom and the 1NCE multi-IMSI SIM, 1NCE can extend its coverage across mainland China, Macao, and Hong Kong with permanent seamless NB-IoT and 4G connectivity.

Do 1NCE SIM cards also support seamless coverage across national borders?

Yes, when crossing a border between two countries covered by the 1NCE footprint, the 1NCE SIM card ensures seamless connectivity. However, this only applies to the connectivity standards 2G, 3G and 4G. NB-IoT does not support seamless cell handover when switching cells. In this case, the connection is lost and has to be re-established. You should also note that NB-IoT is not yet supported in all 1NCE footprint countries.

A 1NCE oferece uma API para controlar e diagnosticar cartões SIM?

A 1NCE oferece uma API que permite integrar todas as funções relevantes para gerenciar, controlar e monitorar os cartões SIM da 1NCE em um sistema externo. A documentação detalhada sobre esse tópico também pode ser encontrada na seção API do Developer Hub no site da 1NCE.

Does the 1NCE SIM card support voice?

No, voice support is not included in the 1NCE IoT Lifetime Flat. Only data and text messages are supported.

In what countries does 1NCE offer connectivity?

The 1NCE Footprint currently covers over 173 countries worldwide. In all these countries the 1NCE SIM card can transmit on 2G, 3G and 4G. NB-IoT is currently only supported in selected countries in Europe and Asia, therefore NB-IoT is only available in the 1NCE Footprint in a few cases. Our coverage map shows the current availability worldwide.

What bandwidth(s) does 1NCE support? Is this the same for all technologies (2G, 3G, 4G, LTE-M and NB-IoT)?

Regardless of the wireless network (2G, 3G, 4G, LTE-M or NB-IoT), data is sent with a maximum bandwidth of up to 1 Mbits/s.

What is included in the 1NCE IoT Flat Rate? Are there any additional costs to be taken into account?

With the 1NCE IoT Lifetime Flat of 10 Euros net, customers receive an activated SIM card allowing them to both send and receive data on the NB-IoT, 2G, 3G, 4G or LTE-M networks during the activation period of max. 10 years. The data is sent straight to the customer’s system via an open VPN tunnel. Customers can choose how much data they send/use and when. The 1NCE IoT Lifetime Flat includes a data volume of 500 MB, which can be used within 10 years. The IoT Flat Rate also includes the use of the 1NCE customer portal, which allows customers to manage SIM cards and purchase further data from 1NCE. On top of the 10 Euros for the 1NCE IoT Lifetime Flat there will be additional charges for VAT as well as shipping costs.

What kind of data plans are available from 1NCE?

1NCE only offers one data plan – the 1NCE IoT Lifetime Flat . There are no other plans available.

What role will Deutsche Telekom AG play in this construct? And can 1NCE really cooperate with the best MNOs across Europe, or is the Deutsche Telekom AG role limiting?

Deutsche Telekom AG is technology partner and host network for 1NCE. By working closely with Deutsche Telekom we can guarantee high availability, transparency and security. 1NCE uses the access network structures of Deutsche Telekom and its roaming footprint. 1NCE is operating as an independent company, acting under its own name and own account towards our customers.

What SIM formats (form factors) does 1NCE offer?

As standard, the 1NCE IoT Lifetime Flat includes a SIM card with the form factors 2FF, 3FF and 4FF in the all-in-one format. Additionally the 1NCE IoT Lifetime Flat can be used also with a so called SIM Chip MFF2 for an extra fee.

Where and how can 1NCE be contacted?

If you want to contact 1NCE, please use the contact form available on our website. Please describe your concern as accurately as possible by filling out the relevant question fields and providing us with your contact data. We will get in touch with you as quickly as possible.
In case you are already a registered customer, you have access to our hotline and can create a direct service request yourself.

How can I purchase the 1NCE SIM cards with the ubirch sealing?

The 1NCE Sales Team will be happy to support you with your first order of the 1NCE Blockchain-on-a-SIM product and is also happy to advise you. Please use the contact form on 1NCE.com .

At what price does 1NCE offer the SIM with China Telecom collaboration?

1NCE will stay with its IoT Flat Rate of 10 USD for 10 years (including 500MB / 250 SMS) for its multi-IMSI SIM Card. 1NCE does not make any difference in the pricing of the 1NCE IoT Lifetime Flat, regardless of the location.

How can I purchase the 1NCE SIM card for China, Macao and Hong Kong?

The 1NCE Sales Team will be happy to support you with your first order of the multi-coverage SIM for the according area. Please use the contact form on 1NCE.com .

Which role will China Telecom play in the collaboration with 1NCE?

China Telecom Global is the only operator with mobile operations across mainland China, Macao, and Hong Kong. In partnering with China Telekom, 1NCE can extend its coverage and access radio networks across these regions through a single point of integration. 1NCE therefore improved its services across Europe and Asia in 2020.

What is 1NCE OS?

1NCE OS is a set of developer tools that simplify the integration of IoT connectivity into your connected product. 1NCE OS consists of the following tools: The Device Authenticator, the IoT Integrator, the Device Inspector, the Device Locator & the Energy Saver.

Device Authenticator: By using the SIM card as a unique identifier (via the ICCID), authentication and identification of a connected product becomes easy.

IoT Integrator: The effortless translation of device data protocols to cloud data protocols, avoids having to build costly individual data brokerage solutions.

Device Inspector: All transmitted device data is stored in 1NCE OS up to seven days. So even when your cloud platform is down, e.g. due to unscheduled maintenance, the history and state of the device can be retrieved later for debugging, if required.

Device Locator: Find the approximate location of your devices via cellular location tracking, when no GPS data is available.

Energy Saver: Optimize the energy consumption of battery-powered products in order to lengthen the battery's duration.

How does 1NCE handle the CN firewalls?

There is no Chinese Network firewall issue, because the internet breakout is in Europe. All sensor data are transferred via our partner China Telecom Global directly to us.

Can I extend the coverage of the 1NCE For All card?

The coverage of the 1NCE For All card is fixed. With the upgrade to the 1NCE IoT Lifetime Flat, the coverage of the card can be extended to more than 173 countries.

Where can I find the free 1NCE product?

1NCE offers the free of charge 1NCE For All product exclusively through the AWS Marketplace .

Is 1NCE For All a renewing subscription with renewing costs?

The free 1NCE For All product is limited to a term of 12 months and does not renew automatically. To use the card beyond these 12 months, proactive action by the customer is required.

Where can I find more detailed information on the coverage of a specific country (e.g. partner)?

If you need more detailed information on one or more countries beyond the information provided in our country coverage, please contact us at any time. Existing customers please use the contact options via their customer portal, as an interested party please use our contact form .

Loja da 1NCE

Compre agora o 1NCE IoT Lifetime Flat!

Visite a loja da 1NCE e comece a conectar facilmente seus dispositivos IoT. Basta solicitar seus cartões SIM, escolher o tipo de cartão desejado e preencher todos os formulários necessários. Assim que o pagamento for aprovado, receberá seus cartões em dois ou três dias úteis.

Compre agora