IoT in Retail

Most successful IoT use cases and companies

Facts about the Retail industry

  • 1NCE is used preferably for Point-of-Sale Terminals, Electronic Shelf Labeling, and Vending Machines 

  • Top countries: Germany, France, Croatia, Great Britain, Italy, Greece, Portugal, Spain, China, Poland 

  • Typical deployment size 1-10k 

Facts about the Retail industry

  • 1NCE is used preferably for Point-of-Sale Terminals, Electronic Shelf Labeling, and Vending Machines 

  • Top countries: Germany, France, Croatia, Great Britain, Italy, Greece, Portugal, Spain, China, Poland 

  • Typical deployment size 1-10k 

As reported by Berg Insight, the retail industry has deployed more than 72 million cellular IoT connections in total by 2019, while it is expected to grow to a sizable market comprising nearly 116 million devices worldwide by the end of 2024. These devices encompass a wide range of equipment, including point-of-sale payment terminals, ATMs, vending machines, parking meters, digital signs, and fare collection devices. The increase in the amount of retail equipment and IoT connections is primarily driven by the ability to optimize retailers’ supply chains and offer personalized shopping experiences.

1NCE is observing a rapid adoption of IoT by the Retail industry for the above tasks. These IoT initiatives span a diverse range of countries, including Germany, France, Croatia, Great Britain, Italy, Greece, Portugal, Spain, China, Poland. 

Source: Transforma Insights

IoT Use Cases in Retail

The number of use cases in the retail industry and IoT varies from Electronic Shelf Labeling to Smart Vending Machines and ATMs. Find more about most frequent applications below: 

Smart Vending Machines IoT

Smart vending machines use IoT technology to sell goods, such as snacks, beverages, or electronics, in various locations. Equipped with sensors and IoT connectivity, they monitor inventory levels, track sales, and perform predictive maintenance. Integrated software provides detailed insights into product performance and customer preferences, allowing businesses to optimize product offerings.  

Electronic Shelf Labeling IoT

IoT in Electronic Shelf Labeling (ESL) ensures labels are updated in real-time, reflecting price changes or promotions instantly across stores. It supports deployment in large retail environments, providing stable communication for label synchronization. IoT software platforms enable centralized control of pricing strategies and inventory tracking. 

Point of Sale Terminals IoT

Point-of-sale (POS) terminals adopt IoT to process transactions in retail, hospitality, and service industries more efficiently. They integrate hardware such as card readers, barcode scanners, and receipt printers with software that manages sales, inventory, and payment processing, and connectivity to synchronize real-time data synchronization with cloud-based systems. 

Ticket machines

Using IoT connectivity and software ensures these machines stay online for real-time ticketing, payment processing, and integration with central systems. They can operate in diverse locations, from urban transit hubs to remote event venues. Payment validation, ticket customization, and fraud prevention are possible, with real-time updates for dynamic pricing and seat availability. 

Collection machines

Collection machines, often used for payments, donations, or recycling refunds, send transaction data instantly to central servers for processing and reporting with IoT technology. Equipped with sensors, they enable user interaction and notifications for maintenance or cash collection. IoT solutions provide detailed transaction records, reporting, and integration with payment systems for better operations.  

Customer satisfaction terminals

Collecting feedback through user-friendly interfaces, often found in retail stores, airports, or healthcare facilities, is now easily done with IoT. The feedback data is uploaded to cloud platforms for analysis, while terminals may function in diverse locations, transmitting data securely and reliably. Customer input is analyzed in real-time, generating insights to improve service quality and user experiences.  

Slot machines

Slot machines utilize IoT to improve gaming experiences, transmitting performance insights, player activity, and financial transactions to central management systems. Game configurations are better managed with real-time monitoring, and compliance with regulatory standards. IoT integration also enables personalized player experiences through loyalty programs and dynamic content updates. 

Digital signage

Digital signage, used for advertising, wayfinding, and information dissemination in public and commercial spaces, adopts IoT to ensure they receive real-time updates. This enables dynamic content changes based on location, audience, or events. Digital signage can interact with other devices, enhancing user engagement. 

ATMs

Automated Teller Machines (ATMs) use IoT technology to provide secure, real-time financial transactions, such as cash withdrawals, deposits, and account inquiries. They stay online for data synchronization with banking servers, even in remote areas. Specialized software systems manage transaction authentication, fraud detection, and system diagnostics. With IoT-enabled monitoring, ATMs can provide real-time alerts for maintenance or cash replenishment needs. 

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