1NCE FAQ
1NCE Products FAQ
Our 1NCE offers are simple and straightforward. However, questions can certainly arise here and there. Therefore we have already compiled a list of your possible questions in order to provide you with an answer as quickly as possible. If you couldn’t find the answers to your questions in our FAQ, feel free to contact us via our contact form and one of our 1NCE staff will respond to your request as soon as possible.
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After the end of the activation period, you have 18 months to extend your SIM cards. During this transition period, the SIM cards are not usable, but you can extend them at any time. After 18 months, the SIM cards will be irrevocably deleted
You can select the transmission of historic data. If historic data is selected the 1NCE Platform will send all customers data up to seven days old, however it will take significantly longer until transmissions are caught up with live data.
An activated and configured stream will be enabled instantly, and the performance can be monitored. The current Remote Status is shown in the Customer Portal as HTTP status coded from the remote site. If a 200 (OK) is displayed, the Data Stream is operating normally if the receiving section is not reachable or the configuration is invalid, it will show a 500er error.
You can pause and resume the stream at any time by using the action buttons next to the stream details.
For setting up the Data Streams for a RestAPI or RestAPI in Bulk mode the specification of an API Callback is required. The 1NCE Data Stream acts as an HTTP Client and needs an HTTP Server to handle each Post. Every sent message includes an array of one or more objects.
-Owner: This is the initial user and cannot be changed . This role can use every function and administrate “Admins” and “Users”. The role of “Owner” can also be assigned to a newly added user.
– Admin: This role has all access (including API access) and can administrate the account as well as create and delete users.
– User: This role can see all details on the Customer Portal and administrate SIM Cards, but cannot initiate new orders or Top-Ups, therefore this role does not have any rights to purchase or recharge.
– API User: This role is designed for the usage of the 1NCE REST API available via the 1NCE-API webpage or from applications directly via HTTPs and defines the API client credentials for programmatic access. To use the API the individual OAuth2 client_id and client_credentials are required.
For creating a new user account, the following information is required: First and last name, e-mail address (is used as login) and desired role.
API Users have the account number as a prefix in front of specified client_credential.
After creating a new user an e-mail is sent to the new mail address requesting to set an initial new password for the 1NCE Customer Portal (API User is an exception as the client_secret needs to be specified while setting up new user).
Detailed documentation on this topic can also be found in the API section of the Developer Hub on the 1NCE website.
Detailed documentation on this topic can also be found in the 1NCE Developer Hub .
Detailed documentation on this topic can also be found in the tutorial section of the Help Center on the 1NCE website.
This feature enables you to create independent organizations, e.g., for your subsidiary or sub-contractor.
Creating a new organization requires the Role “Owner” or “Admin”. After creating a new organization, the new owner is being notified and asked to set up his password via email, so that he can access the customer portal.
All known features are active in the new organization.
An order of SIM cards can be placed in the new organization by using the "Reorder" Button and go through the regular ordering process.
Alternatively, your new organization can order directly via the webshop. In this way it requires their login in the second step.
As Master Organization you can see the total number of SIMs ordered by each organization, but don't have direct access without a dedicated account created by them.
For logistical reasons, the IoT SIM Chip Industrial can only be ordered in batches of 100.
Alternatively log in to the 1NCE Customer Portal and go to the orders tab to download the invoice.
The VAT-ID has been entered with a correct format or
The customer has said he has no VAT-ID.
ad 1) After the VAT-ID has been entered with a correct format the number will be validated automatically via a database check. If the result of this check is positive, we will create an invoice without VAT-ID (reverse charge). If the check is negative, we include the VAT on the invoice. Of course, customers can hand in the correct VAT-ID afterwards, so that the reverse charge procedure is active for reorders. The VAT-ID can be handed in afterwards via our service ticket system or via telephone hotline which are both accessible in the customer portal.
ad 2) Business customers without VAT-ID always get an invoice with issued VAT.
the monitoring and control of ordered SIM cards,
remote control of the SIM card status (active, inactive, deactivated),
management of customer data such as delivery address, billing address or payment method,
creating sub-organisations and user profiles with custom rights and purchasing additional SIM cards (and data volumes)
Overview of the perfomance of different network components and an incident log
Detailed documentation on this topic can also be found in the in the Developer Hub on the 1NCE website.
Therefore business customers can state within the check-out that they do not have a VAT-ID. For these business customers in EU-27 countries we will then need to add VAT on the invoice.
Note: German business customers will always have VAT included on the invoice.
For example: http://10.64.x.x:500/sms, port and path is coming from the local device.
Detailed documentation on this topic can also be found in the tutorial section of the Help Center on the 1NCE website.
1NCE offers the openVPN client already included in the 1NCE IoT Lifetime Flat as standard, while an IPSec or VPC Peering solution is offered at an extra charge.
In case you are already a registered customer, you have access to our hotline and can create a direct service request yourself.
IMEI + SV (software version), based on the standard specification 3GPP TS23.003.
Composition of IMEI:
Type Allocation Code (TAC) - 8 digits
Serial Number (SNR) - 6 digits
Spare digit - 1 digit
Composition of IMEISV:
TAC - 8 digits
SNR - 6 digits
Software Version Number (SVN) - 2 digits
If you want to compute the original IMEI from the IMEISV, you can apply the algorithm of Luhn. The Luhn Check Digit (CD) is computed on the 14 digits after the SVN digits are ignored:
Step 1: Double every second digit, starting from the first one on the most right.
Step 2: Add all digits that have been left out in step 1 and then add each individual digit that you got in step 1 (if you got a 12 in step 1, you need to add 1 and 2).
Step 3: If the sum obtained in step 2 ends in 0, then CD is set to 0. Otherwise, the CD is calculated by subtracting the sum from the closest higher value ending in 0 (if you got 18, then CD=20-18=2).
The bank transfer, or SWIFT* bank transfer and credit card.
When choosing the bank transfer/SWIFT* transfer, you receive an invoice by e-mail, to be paid within 14 days. When paying by credit card, the complete order value is booked directly from the credit card indicated, but not exceeding USD 10 000. As soon as the payment has been booked at 1NCE, the shipping of the ordered cards will be arranged.
The two payment methods offered are completely free of charge for you. Other payment options, such as SEPA mandate (direct debit), express bank transfer or instant payment are currently not yet offered.
* For customers from other EU countries
These can be identified in the 1NCE Customer Portal under the view "My SIMs" in the column "IP address". The subnet or the subnets of the cards can be found on the tab “Configuration” in the "Network settings" under the heading "IP Address Space". From 250 SIM cards per customer account, several subnets can be assigned.
The new security package uses the proven SIGNiT solution from G+D Mobile Security, which creates the link between a proven SIM environment, a secure operating system and the block chain.
Device Authenticator: By using the SIM card as a unique identifier (via the ICCID), authentication and identification of a connected product becomes easy.
IoT Integrator: The effortless translation of device data protocols to cloud data protocols, avoids having to build costly individual data brokerage solutions.
Device Inspector: All transmitted device data is stored in 1NCE OS up to seven days. So even when your cloud platform is down, e.g. due to unscheduled maintenance, the history and state of the device can be retrieved later for debugging, if required.
Device Locator: Find the approximate location of your devices via cellular location tracking, when no GPS data is available.
Energy Saver: Optimize the energy consumption of battery-powered products in order to lengthen the battery's duration.
Also remember to close the channel if you no longer use the SIM or want to perform a reset. If you are using an ubirch testkit, opening a channel is automatically done by the micropython library.
Also note that for some hardware, resetting the main microcontroller does not automatically reset the modem hardware. This is because on some boards, the modem and microcontroller are implemented as quasi-separate systems. The reason for this is that such a configuration allows, for example, the modem to wake up a microcontroller that has been switched off to save power, depending on e.g. an SMS. However, this may also mean that your modem may need to perform a separate reset of its own in order to correctly reset it to its basic state before you start communication. Please refer to the documentation of your chosen board/modem to determine if and how you need to perform such a separate modem reset and, depending on the default configuration of your modem, AT status messages such as "+CEREG" may disturb your SIM communication if they occur while you are waiting for an AT+CSIM command response.
The following roles for additional user accounts are available:
Owner: This is the initial user and cannot be changed. This role can use every function and administrate “Admins” and “Users”. The role of “Owner” can also be assigned to a newly added user.
Admin: This role has all access (including API access) and can administrate the account as well as create and delete users.
User: This role can see all details on the Customer Portal and administrate SIM Cards, but cannot initiate new orders or Top Ups, therefore this role does not have any rights to purchase or recharge.
API User: This role is designed for the usage of the 1NCE REST API available via the 1NCE-API webpage or from applications directly via HTTPs and defines the API client credentials for programmatic access. To use the API the individual OAuth2 client_id and client_credentials are required.
Yes, they can be used in any SIM applicable hardware. However, if you intend to actively use eUICC they need to make sure the hardware does support eUICC.
There are new standards being discussed in the industry but still not yet commercial deployed or available, we are constantly monitoring the development in this space to be up to speed.
Contact our customer service to discuss the details on the switching. Due to the technical nature of eUICC, an integration project is required between 1NCE and the other operator and / or RSP provider.