1NCE Customer Service

Our feature for your IoT project

Our 1NCE customer service for your questions

As our customer, you benefit from excellent customer service that covers both administrative and technical questions. Within our 1NCE customer portal, you can reach customer service by telephone or a service ticket. As a rule, all service concerns are resolved within 24 hours. All without additional costs.

Advantages of our 1NCE customer service

Accessibility: As a customer, you can reach us by telephone and a service ticket
Administrative support: Our customer service will be happy to help you with administrative questions
Technical support: Our customer service can also help you competently with technical questions or refer you to an internal specialist.
Prepared: We have already summarized and answered frequently asked questions in our FAQs.
Getting started: Step-by-step instructions for getting started with 1NCE can be found in our 1NCE Developer Hub.
Technical documentation: All technical details including API Reference can be found in our 1NCE Developer Hub.

Personal service & self-service for interested parties and customers

Service is a top priority at 1NCE. Even as a prospective customer and before you buy your first SIM card, we offer you a suite of comprehensive services. For this purpose, we have set up a large self-service area in our Help Centre. Here you will find the 1NCE Developer Hub, 1NCE FAQ and Support. As a 1NCE customer, you will also be able to address your queries directly to our customer service team by telephone or service ticket.


Developer Hub: In the 1NCE Developer Hub, you will find detailed technical documentation around the use of 1NCE IoT software and connectivity services. This includes descriptions of the Data Streamer, Data Broker and our API Reference.


FAQ: Many of the questions may have already been asked by others. That’s why we’re constantly updating our FAQ to give you answers to the most common questions as quickly as possible. It’s worth a look.


Support: In addition to the self-service options, we also offer a direct contact option with our 1NCE team. As a 1NCE customer, you can reach our customer service team both by telephone and a service ticket via our 1NCE customer portal. If you are not yet a customer, please use our contact form. Our team will get back to you as soon as possible and answer your questions.

I am not yet a customer of 1NCE. Who can I contact if I have any questions?

As an interested party, you can contact us at any time via the contact form. If you provide details about your wishes, ideas and questions on the form, we can offer you the right solution even faster.

I am already a customer of 1NCE. Who can I contact if I have any questions?

In our 1NCE customer portal, you can reach our technical support at any time by ticket or telephone. Our customer service is also happy to answer general questions about our 1NCE IoT Flat Rate offer.


Detailed information in our 1NCE documentation

Full information, details and documentation can be found in our 1NCE Help Centre, that includes 1NCE Developer Hub and 1NCE FAQ.

Any questions? Please feel free to contact us!

Do you still have questions or would you like to speak to a member of our team? You can find our contact options in our support area.