FAQ

What impact does the Brexit have on you as a 1NCE customer?

The so-called Brexit does not have any impact on you in terms of connectivity. There will be only a change with invoices. From the day Great Britain officially leaves the EU, 1NCE is obligated to create all invoices for British customers including a VAT of 19%.

What happens after the 10 years contract?

Before the expiry of the 10-year activation period, you will be informed by 1NCE by e-mail, three and one months beforehand.

After the end of the activation period, you have 18 months to extend your SIM cards. During this transition period, the SIM cards are not usable, but you can extend them at any time. After 18 months, the SIM cards will be irrevocably deleted.

What do I do if my order is damaged when it is delivered?

If the goods are damaged, you are requested to take photographs to document the damage before immediately contacting the 1NCE Customer Support team.

How to configure the Data Streams in the 1NCE Customer Portal?

Setting up a Data Stream requires you to select the Stream Type to specify if just Event or Usage data is desired, or both should be sent jointly.

You can select the transmission of historic data. If historic data is selected the 1NCE Platform will send all customers data up to seven days old, however it will take significantly longer until transmissions are caught up with live data.

An activated and configured stream will be enabled instantly, and the performance can be monitored. The current Remote Status is shown in the Customer Portal as HTTP status coded from the remote site. If a 200 (OK) is displayed, the Data Stream is operating normally if the receiving section is not reachable or the configuration is invalid, it will show a 500er error.

You can pause and resume the stream at any time by using the action buttons next to the stream details.

For setting up the Data Streams for a RestAPI or RestAPI in Bulk mode the specification of an API Callback is required. The 1NCE Data Stream acts as an HTTP Client and needs an HTTP Server to handle each Post. Every sent message includes an array of one or more objects.

Is it possible to set multiple users in the Customer Portal for administrating the 1NCE SIM Cards?

Yes, you can create multiple user accounts on the 1NCE Customer Portal and to set different user roles and rights. Under the tab “User” on the 1NCE Customer Portal the initial owner of the account can create and edit new user accounts. The following roles are available on the Customer Portal:
-Owner: This is the initial user and cannot be changed . This role can use every function and administrate “Admins” and “Users”. The role of “Owner” can also be assigned to a newly added user.
– Admin: This role has all access (including API access) and can administrate the account as well as create and delete users.
– User: This role can see all details on the Customer Portal and administrate SIM Cards, but cannot initiate new orders or Top-Ups, therefore this role does not have any rights to purchase or recharge.
– API User: This role is designed for the usage of the 1NCE REST API available via the 1NCE-API webpage or from applications directly via HTTPs and defines the API client credentials for programmatic access. To use the API the individual OAuth2 client_id and client_credentials are required.
For creating a new user account, the following information is required: First and last name, e-mail address (is used as login) and desired role.
API Users have the account number as a prefix in front of specified client_credential.
After creating a new user an e-mail is sent to the new mail address requesting to set an initial new password for the 1NCE Customer Portal (API User is an exception as the client_secret needs to be specified while setting up new user).

Does 1NCE also offer LTE-M?

Yes, currently the 1NCE SIM card supports the radio standards 2G, 3G, 4G, NB-IoT and LTE-M. On our Coverage Map you can identify which radio standards are available in which country.

Where is the1NCE Connectivity Management Platform (CMP)?

The Connectivity Management Platform is an integral part of the customer portal. With the Dashboard you can review all relevant information regarding their SIM cards. In addition the Connectivity Management Platform offers a detailed management down to a single SIM card as well as several functions regarding configuration of VPN, SMS or API.

What are the advantages of the China + profile?

In partnering with China Telecom and the 1NCE multi-IMSI SIM, 1NCE can extend its coverage across mainland China, Macao, and Hong Kong with permanent seamless NB-IoT and 4G connectivity.

Are 1NCE SIM cards steered?

We only provide steering in Germany to Deutsche Telekom. Worldwide, no other operator is otherwise being steered.

Can 1NCE SIM cards be purchased by private individuals?

The 1NCE IoT Lifetime Flat is only aimed at companies. Purchase by private individuals (consumers) is not permitted.

Can I change my order if I have accidentally ordered less SIM cards than I intended to?

Once you have completed and submitted the order, the automatic processes for fast processing of the order are set in motion. To compensate for the difference, it is advisable to trigger another order.

Can I restrict the 1NCE SIM card to only 2G, 3G or 4G networks?

Yes, data transfer exclusively on 2G, 3G or 4G is possible.

Can I order SIM cards for testing purposes only?

Yes, individual 1NCE SIM cards can also be purchased for testing. This is possible since there is no minimum order quantity. However, no special plan is available for test customers.

Can students or developers purchase 1NCE SIM cards?

The 1NCE IoT Lifetime Flat is only aimed at companies, therefore students or developers looking to purchase the 1NCE SIM card as private individuals (consumers) are excluded from doing so.

Do 1NCE SIM cards also support seamless coverage across national borders?

Yes, when crossing a border between two countries covered by the 1NCE footprint, the 1NCE SIM card ensures seamless connectivity. However, this only applies to the connectivity standards 2G, 3G and 4G. NB-IoT does not support seamless cell handover when switching cells. In this case, the connection is lost and has to be re-established. You should also note that NB-IoT is not yet supported in all 1NCE footprint countries.

Does 1NCE also support IPSec?

If you have high security requirements you can optionally use the IPSec protocol with the 1NCE IoT Lifetime Flat. However, IPSec is not included in the 1NCE IoT Lifetime Flat per default and has to be purchased separately.

Does 1NCE offer an API to control and diagnose SIM cards?

1NCE offers an API that allows you to integrate all relevant functions for managing, controlling and monitoring 1NCE SIM cards into an external system.
Detailed documentation on this topic can also be found in the API section of the Developer Hub on the 1NCE website.

Does the 1NCE SIM card also support text messaging?

1NCE is an IoT Native company and thus is not focussed at providing legacy text messages. Nevertheless the 1NCE IoT Lifetime Flat also offers the opportunity to send and receive text messaging in a limited fashion. Generally, the majority of user data is sent via the data channel, however text messages are relevant for wake-up messages from the IoT application (application-oriented SMS) to the endpoint (mobile terminated). Therefore sending and receiving text messages between SIM card devices and server is supported.

Does the 1NCE SIM card support voice?

No, voice support is not included in the 1NCE IoT Lifetime Flat. Only data and text messages are supported.

How can I cancel my contract?

Send a termination letter in writing with a signature to 1NCE in order to terminate your contract.

How can I change an order?

Please contact the 1NCE Customer Support team if a change needs to be made to an order.

How can I ensure that the top-up data volume is immediately available?

For payments up to EUR 5,000.00, we recommend the use of a credit card. Payment is received immediately and the data volume is activated within 60 minutes. Due to security reasons, payments in excess of EUR 5,000.00 can only be made via bank transfer.

How can I log in if I know neither the email address nor password, or if the email address is invalid?

In the event that you need to log in to the 1NCE customer portal as a customer, but you do not know the e-mail address or password, 1NCE Customer Support team can help. They can then verify the required documents.

How can I monitor the performance of my SIM Cards?

1NCE offers a service called “Data Streams”. The Data Stream service allows to subscribe to real-time Event and Usage Data for all SIM Cards by pushing data directly to your server or an already integrated cloud service such as AWS Kinesis, DataDog or Keen.io. In total up to ten different Data Streams can be configured per account. More information on "Data Streamer" can be found in the Developer Hub in documentation section.

How can I send more than the text messages that are included in the price?

You can order further text messages separately on the 1NCE Customer Portal as a top-up.

How can I use VPN with a different operating system?

The operating system selected can be changed at your 1NCE Customer Portal.

How do I block my account if a third party has illegally gained access to the 1NCE Customer Portal?

In order to renew the login to the account, change your password or contact our Customer Support team to provide the required documents to 1NCE for verification.

How do I cancel an order that has not been paid?

An order is automatically cancelled if payment is not received within 30 days.

How do I get hold of an invoice copy?

In order to create a copy of the invoice, log in to the 1NCE Customer Portal , go to the tab "Orders" and download the required invoice.

How do I install VPN to the 1NCE SIM cards?

A detailed step-by-step guide is available on the tab "Configuration" in the Developer Hub on the 1NCE website.
Detailed documentation on this topic can also be found in the 1NCE Developer Hub .

How do I use an additional VPN token in an account?

Only one VPN token is available per account.

How does the setup for the OpenVPN client work?

The OpenVPN client needs to be running on your PC to which the data of the SIM carrying device shall be transferred. A basic guide for installing the OpenVPN client can be found within the customer portal on the tab Configuration. The OpenVPN than establishes a connection to the 1NCE network and provides a secured data transfer between the device and the customers server.
Detailed documentation on this topic can also be found in the tutorial section of the Help Center on the 1NCE website.

How is my data volume calculated/measured?

The benchmark for measuring the available data volume of 500 MB is 1 kByte.

How to use the Sub-Organizations?

As a 1NCE customer, you can create new sub-organizations directly in the customer portal in the Tab "Organizations."
This feature enables you to create independent organizations, e.g., for your subsidiary or sub-contractor.
Creating a new organization requires the Role “Owner” or “Admin”. After creating a new organization, the new owner is being notified and asked to set up his password via email, so that he can access the customer portal.
All known features are active in the new organization.
An order of SIM cards can be placed in the new organization by using the "Reorder" Button and go through the regular ordering process.
Alternatively, your new organization can order directly via the webshop. In this way it requires their login in the second step.
As Master Organization you can see the total number of SIMs ordered by each organization, but don't have direct access without a dedicated account created by them.

In what countries does 1NCE offer connectivity?

The 1NCE Footprint currently covers over 173 countries worldwide. In all these countries the 1NCE SIM card can transmit on 2G, 3G and 4G. NB-IoT is currently only supported in selected countries in Europe and Asia, therefore NB-IoT is only available in the 1NCE Footprint in a few cases. Our coverage map shows the current availability worldwide.

Is an overview of devices supporting 1NCE SIM cards available?

As a strategic partner of Deutsche Telekom AG, 1NCE refers to the list of its reliable and competent partner network: Deutsche Telekom's list of licensed devices is updated regularly.

Is both uplink and downlink data deducted?

The included data volume is measured and deducted with an accuracy of 1 kByte. Both overhead data resulting from the use of the respective protocols, such as UDP or TCP, and the actual payload are included in our calculations. All transport data between the device/modem and applications is deducted. This includes both uplink and downlink data packages.

Is it possible to book additional volumes (top-up)?

Purchasing additional data is possible, and it’s very easy. Once the 500 MB included in the 1NCE IoT Lifetime Flat have been used up, you can simply purchase another 500 MB for 10 euros (net). The new volume is available as soos as the payment is registered at 1NCE. The activation period of 10 years remains the same. For each SIM card reaching 80% of the volume included in the 1NCE IoT Lifetime Flat (500 MB), you will automatically be notified of this, including the option to book an additional 500 MB.

Is it possible to send text messages to other devices?

SMS can be sent from the server to the end device and vice versa. An SMS cannot be sent from one device to another. However, there is the function of "SMS forwarding". To be able to use this, you need a separate server that picks up the SMS from the portal and forwards it. You can find more information in the Developer Hub .

Is it possible to set individual SIM cards to “inactive”?

All SIM cards can be managed and set to inactive on the 1NCE Customer Portal.

Is it possible to switch from VPN to IPSec?

It is basically possible to change from VPN to IPSec. A request will then be forwarded by 1NCE Customer Service to the regional representative in the Sales Team.

Is there a minimum order quantity?

There is no minimum order quantity for IoT SIM Card Business.
For logistical reasons, the IoT SIM Chip Industrial can only be ordered in batches of 100.

Is transport-related data (overhead data) also deducted?

The included data volume is measured and deducted with an accuracy of 1 kByte. Both overhead data resulting from the use of the respective protocols, such as UDP or TCP, and the actual payload are included in our calculations. All transport data between the device/modem and applications is deducted. This includes both uplink and downlink data packages.

I received an invoice via email. Why can it not be opened?

The invoice is provided as a PDF file and a programme is required to be able to read this format. ( https://get.adobe.com/uk/reader )
Alternatively log in to the 1NCE Customer Portal and go to the orders tab to download the invoice.

What to do if not receiving the email with a new login link?

First, check your spam folder. If you still have not received an email, please contact Customer Support team to verify the given email address.

Via which data protocols is data transported?

1NCE provides a transparent data connection via 2G (GPRS), 3G (UMTS), 4G (LTE), LTE-M and NB-IoT. The customer application generally uses TCP or UDP as the transport protocol.

What bandwidth(s) does 1NCE support? Is this the same for all technologies (2G, 3G, 4G, LTE-M and NB-IoT)?

Regardless of the wireless network (2G, 3G, 4G, LTE-M or NB-IoT), data is sent with a maximum bandwidth of up to 1 Mbits/s.

What can I do if a SIM card is deactivated because the allowed volume limit has been reached?

Additional volume can be ordered via the 1NCE Customer Portal.

What can I do if text messages are not sent or received despite having a connection?

You can control and check the status and how many text messages have been used via the 1NCE Customer Portal. If the SMS volume is sufficient you should always check the configuration of the module to avoid errors.

What can I do if the data connection is very slow or the connection is sometimes even interrupted?

You can control and check the status and how much volume has been used via the 1NCE Customer Portal. The location of a module can be decisive for the strength and reliability of a connection. Please note that when using certain access technologies, such as NB-IoT, the connection will terminate when changing radio cell.

What can I do when my VAT-ID is invalid?

Within the check-out 1NCE customers are asked for a VAT-ID, which usually comprises of a country code (e.g. GB or AT) and a 8 to 10 digit number. The order process can only be finished if

The VAT-ID has been entered with a correct format or

The customer has said he has no VAT-ID.

ad 1) After the VAT-ID has been entered with a correct format the number will be validated automatically via a database check. If the result of this check is positive, we will create an invoice without VAT-ID (reverse charge). If the check is negative, we include the VAT on the invoice. Of course, customers can hand in the correct VAT-ID afterwards, so that the reverse charge procedure is active for reorders. The VAT-ID can be handed in afterwards via our service ticket system or via telephone hotline which are both accessible in the customer portal.
ad 2) Business customers without VAT-ID always get an invoice with issued VAT.

What connectivity standards does 1NCE support?

The 1NCE SIM card allows you to transmit data on the LTE Cat-NB1 (NB-IoT), LTE CAT-M1 (LTE-M), 2G (GSM, GPRS), 3G (UMTS) and 4G (LTE) wireless networks. A maximum bandwidth of 1 Mbit/s applies on all wireless networks with the 1NCE SIM card.

What do I do if a SIM card goes missing?

Please inform the Customer Support team immediately if you have lost a SIM card.

What do I do if I have clicked on “Forgotten password” but the “Reset password” link in the email does not work?

To reset the password again, please use the “Forgot password” link once more. A link will be sent to the email address stored in your account. This link is only valid for a limited amount of time.

What do I do if my order has not been delivered, but the 1NCE Customer Portal shows it as “delivered”?

You can use the shipping number to check who has taken delivery.

What do I do if my order has not been delivered?

An order will be delivered after a full Payment. You will receive a shipping number after the order has been paid and dispatched. If you have not received a shipping number please contact the 1NCE Customer Support team.

What do I do if the error message “auth failed” appears whilst setting up the VPN?

When setting up the VPN, the correct "credentials.txt"-file needs to be used. This data is available in the 1NCE customer portal on the "Configuration" tab in the "OpenVPN Configuration" area.

What functions does the 1NCE Customer Portal include?

The 1NCE Customer Portal includes:

the monitoring and control of ordered SIM cards,

remote control of the SIM card status (active, inactive, deactivated),

management of customer data such as delivery address, billing address or payment method,

creating sub-organisations and user profiles with custom rights and purchasing additional SIM cards (and data volumes)

Overview of the perfomance of different network components and an incident log

Detailed documentation on this topic can also be found in the in the Developer Hub on the 1NCE website.

What happens if I don't have a VAT-ID

The 1NCE IoT Lifetime Flat is a B2B offering only. In order to allow for the reverse charge payment 1NCE requires a valid VAT-ID in order to check if you are a registered business customer. Only if we have a valid VAT-ID we can create an invoice without VAT (reverse charge) for business customers in EU-27 countries (excl. Germany).
Therefore business customers can state within the check-out that they do not have a VAT-ID. For these business customers in EU-27 countries we will then need to add VAT on the invoice.
Note: German business customers will always have VAT included on the invoice.

What happens once the data volume of 500 MB has been used up?

If a SIM card has used the included volume of 500 MB before the activation period of 10 years is up, it remains activated for a maximum of 18 months from that point on. During this time, the customer has the option to purchase another data volume of 500 MB for another 10 EUR. If the customer does not book additional data within these 18 months, the SIM card is automatically deactivated by the system when the eighteenth month is up.

What happens to SIM cards that send no data/are inactive for longer periods of time?

For SIM cards that do not transmit any data for several months, it can be assumed that either the SIM card is defective or the connected device is defective or destroyed. To release the reserved resources from the SIM card, SIM cards that have not transmitted any data for 18 months consecutively are automatically deactivated.

What is included in the 1NCE IoT Flat Rate? Are there any additional costs to be taken into account?

With the 1NCE IoT Lifetime Flat of 10 Euros net, customers receive an activated SIM card allowing them to both send and receive data on the NB-IoT, 2G, 3G, 4G or LTE-M networks during the activation period of max. 10 years. The data is sent straight to the customer’s system via an open VPN tunnel. Customers can choose how much data they send/use and when. The 1NCE IoT Lifetime Flat includes a data volume of 500 MB, which can be used within 10 years. The IoT Flat Rate also includes the use of the 1NCE customer portal, which allows customers to manage SIM cards and purchase further data from 1NCE. On top of the 10 Euros for the 1NCE IoT Lifetime Flat there will be additional charges for VAT as well as shipping costs.

What kind of data plans are available from 1NCE?

1NCE only offers one data plan – the 1NCE IoT Lifetime Flat . There are no other plans available.

What needs to be inserted in the configuration menu on the customer portal regarding OpenVPN?

When using OpenVPN, the IP Address needs to be inserted, which the OpenVPN client is delivering, when it is started.
For example: http://10.64.x.x:500/sms, port and path is coming from the local device.
Detailed documentation on this topic can also be found in the tutorial section of the Help Center on the 1NCE website.

What role will Deutsche Telekom AG play in this construct? And can 1NCE really cooperate with the best MNOs across Europe, or is the Deutsche Telekom AG role limiting?

Deutsche Telekom AG is technology partner and host network for 1NCE. By working closely with Deutsche Telekom we can guarantee high availability, transparency and security. 1NCE uses the access network structures of Deutsche Telekom and its roaming footprint. 1NCE is operating as an independent company, acting under its own name and own account towards our customers.

What security standards does 1NCE support?

For data transmission in the 1NCE network and in the 1NCE roaming partner networks, the respective security mechanisms of the various mobile radio standards are applied. Data transmission via the Internet to the IoT application server can be secured by a VPN connection.
1NCE offers the openVPN client already included in the 1NCE IoT Lifetime Flat as standard, while an IPSec or VPC Peering solution is offered at an extra charge.

What SIM formats (form factors) does 1NCE offer?

As standard, the 1NCE IoT Lifetime Flat includes a SIM card with the form factors 2FF, 3FF and 4FF in the all-in-one format. Additionally the 1NCE IoT Lifetime Flat can be used also with a so called SIM Chip MFF2 for an extra fee.

Where and how can 1NCE be contacted?

If you want to contact 1NCE, please use the contact form available on our website. Please describe your concern as accurately as possible by filling out the relevant question fields and providing us with your contact data. We will get in touch with you as quickly as possible.
In case you are already a registered customer, you have access to our hotline and can create a direct service request yourself.

Where can I find the 1NCE SIM card specifications?

All details on the features of the 1NCE SIM cards are listed in the on the 1NCE website and the technical specifications can be found on the Developer Hub.

Where can I find the APN address?

The APN address (iot.1nce.net) can be found on the "Configuration" tab of the 1NCE Customer Portal in the "Network Settings" section.

Where can I select the SIM card format (2FF, 3FF, 4FF)?

The 1NCE SIM cards are sent as 4 in 1 chip cards, therefore a special selection is not necessary. The required format can simply be broken out of the pre-punched formats of the chip card. Parallel to the plastic chip card, 1NCE also offers the MFF2 eSIM format.

Why can I not find my SIM card in the 1NCE Customer Portal?

A 1NCE SIM card is always linked to a certain account. If there are multiple accounts, these should also be checked for the respective SIM card.

Why can I not log in to the 1NCE Customer Portal with a new email address, which I have changed in my “Customer data”?

The 1NCE customer portal contains at least two e-mail addresses of the customer. This is, on the one hand, the e-mail address of the customer data used during registration and, on the other hand, the e-mail address of the user data stored for the 1NCE Customer Portal. To login to the Customer Portal, use the email address linked to your user data, not the email address of the customer data.

Why does the invoice contain incorrect information?

The data shown on the invoice correspond to the data stored on the Customer Portal. Therefore it is imperative that you verify your data stored there and updates as necessary.

Why has the SIM card been blocked?

The reasons for blocking can be many and varied. Before we block a 1NCE SIM card, we send an email regarding the deactivation and the reason for the deactivation. This email provides all relevant information.

Why have I not been given a confirmation or invoice after placing an order?

If neither an invoice nor a confirmation has been received, you can check whether the order has actually been accepted. If the order is visible in your account, verify the email address and correct if necessary. You can then download the invoice from the 1NCE Customer Portal .

Why have I not received a confirmation email?

Once the order is placed, a confirmation is sent to the e-mail address that was stated upon registration. You can verify your e-mail address and the spelling at any time on the 1NCE Customer Portal .

Why is it necessary to pay for an order in advance?

1NCE only offers a prepaid service. With the prepaid system, you have 14 days to transfer his invoice or to pay directly by credit card upon completion of the order.

Why is it not possible to use a SEPA direct debit to pay for topping up data volume?

Currently, 1NCE only offers SEPA bank transfers and Credit Card to pay for top-up.

Why is there no constant connection to NB-IoT?

NB-IoT is best suited for stationary devices since it does not support seamless cell handover, which means that the connection has to be re-established again when the devices attaches to a new cell network tower.

Why does the IMEI in the CMP differ from the IMEI of the device?

The IMEI displayed in the Customer Portal is retrieved from the network during PDP context activation, the format is as follows:
IMEI + SV (software version), based on the standard specification 3GPP TS23.003.

Composition of IMEI:

Type Allocation Code (TAC) - 8 digits

Serial Number (SNR) - 6 digits

Spare digit - 1 digit

Composition of IMEISV:

TAC - 8 digits

SNR - 6 digits

Software Version Number (SVN) - 2 digits

If you want to compute the original IMEI from the IMEISV, you can apply the algorithm of Luhn. The Luhn Check Digit (CD) is computed on the 14 digits after the SVN digits are ignored:
Step 1: Double every second digit, starting from the first one on the most right.
Step 2: Add all digits that have been left out in step 1 and then add each individual digit that you got in step 1 (if you got a 12 in step 1, you need to add 1 and 2).
Step 3: If the sum obtained in step 2 ends in 0, then CD is set to 0. Otherwise, the CD is calculated by subtracting the sum from the closest higher value ending in 0 (if you got 18, then CD=20-18=2).

How to pay for my order?

There are two payment methods offered in the order process:
The bank transfer, or SWIFT* bank transfer and credit card.
When choosing the bank transfer/SWIFT* transfer, you receive an invoice by e-mail, to be paid within 14 days. When paying by credit card, the complete order value is booked directly from the credit card indicated, but not exceeding 10,000.00 Euro. As soon as the payment has been booked at 1NCE, the shipping of the ordered cards will be arranged.
The two payment methods offered are completely free of charge for you. Other payment options, such as SEPA mandate (direct debit), express bank transfer or instant payment are currently not yet offered.
* For customers from other EU countries

Where do I find the IP address of the 1NCE SIM card?

The 1NCE SIM cards have static IPv4 addresses.
These can be identified in the 1NCE Customer Portal under the view "My SIMs" in the column "IP address". The subnet or the subnets of the cards can be found on the tab “Configuration” in the "Network settings" under the heading "IP Address Space". From 250 SIM cards per customer account, several subnets can be assigned.

How does the ubirch sealing process work?

Ubirch uses Blockchain technology to secure data directly from the source of data creation, the IoT sensor. A private key located on the SIM card seals the IoT data. In the backend, these micro certificates are then stored in a so-called Merkle tree and anchored in public blockchains. This creates an unchangeable and irrefutable data set for each individual sensor. Since the protocol is bidirectional, an IoT sensor can also check incoming data packets for authenticity and integrity. This provides efficient protection against unauthorized commands or unknown sources, because IoT data can be verified whenever it is processed, and only verifiable packets are processed.
The new security package uses the proven SIGNiT solution from G+D Mobile Security, which creates the link between a proven SIM environment, a secure operating system and the block chain.

Can I use Blockchain solution on my existing cards?

The IoT data security package Blockchain-on-a-SIM is a solution developed in cooperation with G&D, ubirch and 1NCE. The card manufacturer G+D Mobile Security prepares the SIM for the ubirch trust protocol during production. This modification in the manufacturing process makes it possible to seal the data directly at the source, in this case already on the SIM. A subsequent modification of the SIM is therefore not possible and the standard SIM card from 1NCE cannot be used for this. Please contact our Sales Team via the contact form on 1NCE.com to order the Blockchain-on-a-SIM solution.

Who's ubirch?

The ubirch GmbH is the specialist for blockchain-based technology in the field of IoT with locations in Cologne, Berlin and Munich. The team consists of experienced specialists for cryptography, blockchain and data-driven business models. Consisting of an extremely lightweight client for sensor firmware and the matching cloud backend, ubirch's "Blockchain for Things" product enables data protection to military standards and thus offers new business models for the Internet of Things. Innovative cryptography and blockchain technologies guarantee the trustworthiness of IoT data. ubirch is aimed primarily at customers from the industry and manufacturing, smart cities, insurance, IoT start-ups, energy supply and logistics segments.

How can I purchase the 1NCE SIM cards with the ubirch sealing?

The 1NCE Sales Team will be happy to support you with your first order of the 1NCE Blockchain-on-a-SIM product and is also happy to advise you. Please use the contact form on 1NCE.com .

Do I also have to sign a contract with ubirch for Blockchain functionality?

Yes, the Blockchain-on-a-SIM solution is an additional product to the 1NCE IoT Lifetime Flat and is not included in the standard price. To use this additional product a contract with ubirch GmbH is necessary. The 1NCE Sales Team will be happy to support you with your first order and will of course be available to advise you. Please use the contact form on 1NCE.com .

Can I use my current 1NCE SIM with the network of China Telecom?

No, for permanent roaming on NB-IoT and 4G in the China Telekom network, 1NCE offers its multi-IMSI SIM, which carries a second IMSI of China Telekom. The 1NCE Sales Team will be happy to support you with your first order of the multi-coverage SIM for China Telekom. Please use the contact form on 1NCE.com .

At what price does 1NCE offer the SIM with China Telecom collaboration?

1NCE will stay with its IoT Flat Rate of 10 Euro for 10 years (including 500MB / 250 SMS) for its multi-IMSI SIM Card. 1NCE does not make any difference in the pricing of the 1NCE IoT Lifetime Flat, regardless of the location.

Which bearers does 1NCE cover in the collaboration with China Telecom?

1NCE is able to provide permanent roaming on NB-IoT and 4G in the collaboration with China Telecom.

How can I purchase the 1NCE SIM card for China, Macao and Hong Kong?

The 1NCE Sales Team will be happy to support you with your first order of the multi-coverage SIM for the according area. Please use the contact form on 1NCE.com .

Who is China Telecom?

China Telecom Global Limited (“CTG”) is a wholly-owned subsidiary of China Telecom Corporation Limited (“China Telecom”). Established in 2012 and headquartered in Hong Kong, CTG connects the Asia Pacific region and the world by leveraging its abundant resources in mainland China. China Telecom has branches or subsidiaries in 42 countries and regions, 200 overseas PoPs, and more than 55.4T capacities in international connectivity bandwidth and intercontinental capacity. By tapping into its network resources of 41 submarine cables (China Telecom was involved in the construction of more than 10 of those cables) and leveraging direct connection to more than 10 neighbouring countries and regions via terrestrial cables, CTG has forged its global layout of service network and network capacity. Targeting carriers, multinational corporations and overseas Chinese, CTG provides customised and cost-effective integrated communications solutions and diversified telecom services to cater to their global business needs. Its services include internet direct access, internet transit, data services, broadband, unified communications, internet data centres, cloud computing, ICT services, fixed and mobile voice and value-added services, professional services and industry solutions, telecom operation consultancy, and service outsourcing.

Which role will China Telecom play in the collaboration with 1NCE?

China Telecom Global is the only operator with mobile operations across mainland China, Macao, and Hong Kong. In partnering with China Telekom, 1NCE can extend its coverage and access radio networks across these regions through a single point of integration. 1NCE therefore improved its services across Europe and Asia in 2020.

Which requirements must my device meet for the Multi-IMSI-SIM of 1NCE?

Devices that are equipped with a Multi-IMSI-SIM must support the so-called "SIM Application Toolkit". The “SIM Application Toolkit” (STK) is a standard of the GSM system which enables the SIM card to initiate actions which can be used for various value-added services.

How can I pay for my order on the AWS Marketplace?

You order as an AWS customer from your AWS account, which is why you are only offered AWS as a payment method during the order process. It is still up to you which payment method you choose in your AWS account.

Where will my AWS Marketplace order be shipped from?

1NCE has its central warehouse in Germany. All orders, including those via the AWS Marketplace, are shipped centrally from Germany worldwide.

How can I order the 1NCE SIM card on the AWS Marketplace?

You need an AWS account to order the 1NCE IoT Lifetime Flat on the AWS Marketplace. You can find further information on the AWS Marketplace page.

What is 1NCE OS?

1NCE OS is a set of developer tools that simplify the integration of IoT connectivity into your connected product. 1NCE OS consists of the following tools: The Device Authenticator, the IoT Integrator, the Device Inspector, the Device Locator & the Energy Saver.

Device Authenticator: By using the SIM card as a unique identifier (via the ICCID), authentication and identification of a connected product becomes easy.

IoT Integrator: The effortless translation of device data protocols to cloud data protocols, avoids having to build costly individual data brokerage solutions.

Device Inspector: All transmitted device data is stored in 1NCE OS up to seven days. So even when your cloud platform is down, e.g. due to unscheduled maintenance, the history and state of the device can be retrieved later for debugging, if required.

Device Locator: Find the approximate location of your devices via cellular location tracking, when no GPS data is available.

Energy Saver: Optimize the energy consumption of battery-powered products in order to lengthen the battery's duration.

How can I get started with 1NCE OS?

All 1NCE OS tools are included, when you buy connectivity from 1NCE. You will find 1NCE OS in the main Navigation menu. After agreeing to the additional Licence Agreement, you are ready to go.

What protocols does 1NCE OS support?

On the device side, we support UDP, COAP and Lightweight M2M (LwM2M). On the cloud side, we support the integration into Amazon Web Services (AWS), or into any other cloud platform via HTTPS webhooks.

Is there a limit on how many devices can communicate with 1NCE OS?

1NCE OS does not have any limits on devices. All cellular-connected IoT devices using our 1NCE IoT Lifetime Flat are able to connect and use all 1NCE OS tools.

How is security ensured for 1NCE OS?

1NCE OS has a high focus on security and its one of the core design fundamentals. As part of our development, we are running continuously security checks and penetration tests and have a dedicated Security specialist in the team. Technically, we are benchmarking all our systems on the high-security standards used in our Core Network. Authentication of IoT Devices using our SIM Card is leveraging all Mobile Core Networks Identifiers like IMSI, MSISDN and IMEI in combination with the static IP Address to verify and validate all data packages separately.

What hardware do I need to use the 1NCE SIM with ubirch functionality?

In principle, you can use any system with a modem which supports AT+CSIM commands to send APDU commands to the SIM card. For getting started quickly, we recommend to set up a ubirch testkit .

Where can I find ubirch documentation on a custom code to communicate with the SIM?

You can find the backend API documentation on https://developer.ubirch.com/api.html. You can also take a look the code used by the ubirch testkit as an example. Setting up a ubirch testkit might also be a good choice for getting acquainted with the ubirch functionality before starting to develop your own code.

What could be the reason that the ubirch test kit is not connected to NB-IoT?

If you have acquired and setup the ubirch testkit hardware yourself, please make sure that you have flashed the NB-IoT firmware to the modem. See the testkit readme for a link to suitable instructions. Also, make sure that the antenna is connected to the correct port (next to the RGB LED). You can also try to move the testkit to an area with better reception.

Where can I get the ubirch testkit?

If you are interested in the ubirch test kit, please contact the sales team at ubirch directly.

What do I have to consider with my own implementation for communication with the SIM card to avoid errors?

Please make sure that you open a separate APDU channel to communicate with the applet on the SIM. Communication on the base channel (channel 0) may cause problems, because the modem hardware may already be communicating with the SIM on this channel. To open a separate channel please use the "MANAGE CHANNEL" APDU command and encode the channel assigned by the SIM in all subsequent commands in the CLA byte. (Details can be found in ISO 7816 Part 4 Sections 5.4.1 and 6.16.)
Also remember to close the channel if you no longer use the SIM or want to perform a reset. If you are using an ubirch testkit, opening a channel is automatically done by the micropython library.
Also note that for some hardware, resetting the main microcontroller does not automatically reset the modem hardware. This is because on some boards, the modem and microcontroller are implemented as quasi-separate systems. The reason for this is that such a configuration allows, for example, the modem to wake up a microcontroller that has been switched off to save power, depending on e.g. an SMS. However, this may also mean that your modem may need to perform a separate reset of its own in order to correctly reset it to its basic state before you start communication. Please refer to the documentation of your chosen board/modem to determine if and how you need to perform such a separate modem reset and, depending on the default configuration of your modem, AT status messages such as "+CEREG" may disturb your SIM communication if they occur while you are waiting for an AT+CSIM command response.

What happens if the module is not able to use Multi-IMSI?

Modules that do not support a Multi-IMSI SIM, talking of not supporting the "SIM Application Toolkit" (STK), will use the 1NCE standard IMSI to provide connectivity on 1NCE's standard roaming profile .

Is there a significant latency time to reconnect from CTG network under local IMSI to China Mobile, China Unicom under our Deutsche Telekom profile?

There is no overlap in the coverage of the two IMSI, so that the module's "SIM Application Toolkit" can clearly distinguish which IMSI is used depending on the region/country, so there are no additional latency time in selecting the networks.

How does 1NCE provide sub-nets / provision IP-addresses for the China+ IMSI: is it in the same pool as current?

The sub-nets and IP-addresses for the 1NCE China+ IMSI will be delivered from the same pool as for the 1NCE standard IMSI.

How does 1NCE handle the CN firewalls?

There is no Chinese Network firewall issue, because the internet breakout is in Europe. All sensor data are transferred via our partner China Telecom Global directly to us.

Can I still use the 1NCE SIM with China+ IMSI normally in the other regions?

Yes, out of China, Taiwan, Macau and Hong Kong you will get the same behaviour like for the 1NCE standard IMSI.

Will the SIM switch to the China+ IMSI as soon as it enters China automatically or after some time?

The point of switch to the China+ IMSI also depends on the device. The "SIM Application Toolkit" will switch automatically as soon as the device notice, that the country/region is changed.

Does the China+ IMSI have roaming capabilities in this region as well? (Can the SIM roam into Vietnam or Japan for example?)

Yes, the Multi IMSI China+ SIM works normally in the other regions. But in Mainland China, just China Telecom the 4G/NB-IOT network is available and in Hong Kong 2G/3G/4G at HKT CSL and in Macau 4G at China Telecom Macau network is available.

What does "Multi-IMSI" with China+ exactly mean in regards of coverage?

Multi-IMSI means there are at least two IMSIs on the same SIM card, which allows the customer to get coverage of ‘both worlds’, which means roaming is possible in all networks, which either do have an roaming agreement based on 1NCE standard IMSI or based on CTG IMSI. The China+ SIM itself only provides additionally NB-IoT and 4G coverage via the CTG network in Mainland China and 4G coverage in Macao.

Can the Customer Portal be used by several persons

The Customer Portal offers the option to create multiple user accounts which allows for different user roles and rights. Under the tab “User” the initial owner of the account can create and edit new user accounts.
The following roles for additional user accounts are available:

Owner: This is the initial user and cannot be changed. This role can use every function and administrate “Admins” and “Users”. The role of “Owner” can also be assigned to a newly added user.

Admin: This role has all access (including API access) and can administrate the account as well as create and delete users.

User: This role can see all details on the Customer Portal and administrate SIM Cards, but cannot initiate new orders or Top Ups, therefore this role does not have any rights to purchase or recharge.

API User: This role is designed for the usage of the 1NCE REST API available via the 1NCE-API webpage or from applications directly via HTTPs and defines the API client credentials for programmatic access. To use the API the individual OAuth2 client_id and client_credentials are required.

Can I extend the coverage of the 1NCE For All card?

The coverage of the 1NCE For All card is fixed. With the upgrade to the 1NCE IoT Lifetime Flat, the coverage of the card can be extended to more than 173 countries.

What happens at the end of the free 12 months of the 1NCE For All card?

Shortly before the end of the free 12 months, the customer will be informed by e-mail about the upcoming end of the runtime and can decide at this point whether to upgrade to the 1NCE IoT Lifetime Flat in the foreseeable future. There is no provision for automatic renewal.

Does 1NCE For All also include SMS?

The free 1NCE For All product is designed to test IoT connectivity and is therefore limited to 50 MB data volume only.

Can I recharge data volume for 1NCE For All?

Regardless of the 12-month term, it is possible to upgrade to the 1NCE IoT Lifetime Flat for $10.00 at any time and thus use the full 500 MB volume of the 1NCE Standard product, along with other extensions.

What happens if I used up the free volume of 1NCE For All?

Regardless of the 12-month term, it is possible to upgrade to the 1NCE IoT Lifetime Flat for $10.00 at any time and thus use the full 500 MB volume of the 1NCE Standard product, along with other extensions.

Why is the 1NCE For All product only available on the AWS Marketplace?

The background of 1NCE For All is to offer IoT connectivity free of charge and easily configurable in order to generate no additional costs for developers for testing purposes and to focus on development through simple implementation. For this purpose, 1NCE offers the free 1NCE OS in the 1NCE Customer Portal, which is also based on AWS services and therefore cannot be used without an AWS account.

Where can I find the free 1NCE product?

1NCE offers the free of charge 1NCE For All product exclusively through the AWS Marketplace .

Is 1NCE For All a renewing subscription with renewing costs?

The free 1NCE For All product is limited to a term of 12 months and does not renew automatically. To use the card beyond these 12 months, proactive action by the customer is required.

Can I use 1NCE For All as a private individual?

The 1NCE For All product, just like the 1NCE IoT Lifetime Flat, is only available to business customers.

Will the free 1NCE For All card automatically renew with costs after 12 months?

The term of the 1NCE For All card is designed for a maximum of 12 months and must be actively upgraded by the customer. Automatic renewal is not provided for in order to keep test purposes calculable.

Can I recharge 1NCE For All?

1NCE For All can be upgraded to the 1NCE IoT Lifetime Flat at any time in the Customer Portal. This turns the free card into the 1NCE Standard product for $10.00 for 10 years with just a few clicks.

Why do I have to provide a VAT ID for a sub-organization as well?

In terms of accounting, and thus also for tax purposes, a sub-organization and master organization are treated in the same way. Therefore, a valid VAT ID must also be provided for the sub-organization. The same VAT ID can be entered for the sub-organization as for the master organization if billing addresses are identical.

What is the phone number of the SIM card?

The phone number of the SIM card is identical to the MSISDN of your card, but cannot be used for voice calls. If, for example, a device has to be configured via SMS, you can send AT commands to the MSISDN. SMS can be sent directly from the customer portal or via an API. For more details on the topic, visit https://help.1nce.com/dev-hub/docs/examples-mt-sms .

Can SIM cards be charged (top-uped) automatically?

In the 1NCE Customer Portal we offer a so-called "Auto-Top-Up" feature, which you can use to automatically top-up your cards. Just deposit a valid credit card in the customer portal to activate this feature. The volume of your SIM cards is automatically checked by the system every day at 06:00 and 18:00 CET. As soon as more than 80% of the volume is used, a top-up is automatically triggered. You can find more information at https://help.1nce.com/dev-hub/docs/portal-sims-sms#auto-top-up .

Where can I find more detailed information on the coverage of a specific country (e.g. partner)?

If you need more detailed information on one or more countries beyond the information provided in our country coverage, please contact us at any time. Existing customers please use the contact options via their customer portal, as an interested party please use our contact form .

Where can I see where which radio standards are switched off?

We keep you informed about the so-called "2G/3G Discontinuation" in our Developer Hub.

How can I delete a user on my account?

You can create and delete users independently as "Admin" and "Owner". You can find more information in the Developer Hub. If it is not possible, please contact us via the customer portal.

Are eUICC-capable SIM materials compatible with all modules?

Yes, they can be used in any SIM applicable hardware. However, if you intend to actively use eUICC they need to make sure the hardware does support eUICC.

What about the other eUICC standards, e. g. Consumer IoT?

There are new standards being discussed in the industry but still not yet commercial deployed or available, we are constantly monitoring the development in this space to be up to speed.

What happens when I want to switch?

Contact our customer service to discuss the details on the switching. Due to the technical nature of eUICC, an integration project is required between 1NCE and the other operator and / or RSP provider.

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