1NCE Products FAQ

Our 1NCE offers are simple and straightforward. However, questions can certainly arise here and there. Therefore we have already compiled a list of your possible questions in order to provide you with an answer as quickly as possible. If you couldn’t find the answers to your questions in our FAQ, feel free to contact us via our contact form and one of our 1NCE staff will respond to your request as soon as possible.

How can we help?

Can I restrict the 1NCE SIM card to only 2G, 3G or 4G networks?

Yes, data transfer exclusively on 2G, 3G or 4G is possible.

Is it possible to book additional volumes (top-up)?

Purchasing additional data is possible, and it’s very easy. Once the 500 MB included in the 1NCE IoT Lifetime Flat have been used up, you can simply purchase another 500 MB for 10 euros (net). The activation period of 10 years remains the same. For each SIM card reaching 80% of the volume included in the 1NCE IoT Lifetime Flat (500 MB), the customer will automatically be notified of this, including the option to book an additional 500 MB.

What is included in the 1NCE IoT Flat Rate? Are there any additional costs to be taken into account?

With the 1NCE IoT Lifetime Flat of 10 Euros net, customers receive an activated SIM card allowing them to both send and receive data on the NB-IoT, 2G, 3G or 4G networks during the activation period of max. 10 years. The data is sent straight to the customer’s system via an open VPN tunnel. Customers can choose how much data they send/use and when. The 1NCE IoT Lifetime Flat includes a data volume of 500 MB, which can be used within 10 years. The IoT Flat Rate also includes the use of the 1NCE customer portal, which allows customers to manage SIM cards and purchase further data from 1NCE. On top of the 10 Euros for the 1NCE IoT Lifetime Flat there will be additional charges for VAT as well as shipping costs.

How does the ubirch sealing process work?

Ubirch uses Blockchain technology to secure data directly from the source of data creation, the IoT sensor. A private key located on the SIM card seals the IoT data. In the backend, these micro certificates are then stored in a so-called Merkle tree and anchored in public blockchains. This creates an unchangeable and irrefutable data set for each individual sensor. Since the protocol is bidirectional, an IoT sensor can also check incoming data packets for authenticity and integrity. This provides efficient protection against unauthorized commands or unknown sources, because IoT data can be verified whenever it is processed, and only verifiable packets are processed.
The new security package uses the proven SIGNiT solution from G+D Mobile Security, which creates the link between a proven SIM environment, a secure operating system and the block chain.

Can I use Blockchain solution on my existing cards?

The IoT data security package Blockchain-on-a-SIM is a solution developed in cooperation with G&D, ubirch and 1NCE. The card manufacturer G+D Mobile Security prepares the SIM for the ubirch trust protocol during production. This modification in the manufacturing process makes it possible to seal the data directly at the source, in this case already on the SIM. A subsequent modification of the SIM is therefore not possible and the standard SIM card from 1NCE cannot be used for this. Please contact our Sales Team via the contact form on 1NCE.com to order the Blockchain-on-a-SIM solution.

At what price does 1NCE offer the SIM with China Telecom collaboration?

1NCE will stay with its IoT Flat Rate of 10 Euro for 10 years (including 500MB / 250 SMS) for its multi-IMSI Flex-SIM. 1NCE does not make any difference in the pricing of the 1NCE IoT Lifetime Flat, regardless of the location.

Does the China+ IMSI have roaming capabilities in this region as well? (Can the SIM roam into Vietnam or Japan for example?)

Yes, the Multi IMSI China+ SIM works normally in the other regions. But in Mainland China, just China Telecom the 4G/NB-IOT network is available and in Hong Kong 2G/3G/4G at HKT CSL and in Macau 4G at China Telecom Macau network is available.

Will the free 1NCE For All card automatically renew with costs after 12 months?

The term of the 1NCE For All card is designed for a maximum of 12 months and must be actively upgraded by the customer. Automatic renewal is not provided for in order to keep test purposes calculable.

Can SIM cards be charged (top-uped) automatically?

In the 1NCE Customer Portal we offer a so-called "Auto-Top-Up" feature, which you can use to automatically top-up your cards. Just deposit a valid credit card in the customer portal to activate this feature. The volume of your SIM cards is automatically checked by the system every day at 06:00 and 18:00 CET. As soon as more than 80% of the volume is used, a top-up is automatically triggered. You can find more information at https://help.1nce.com/dev-hub/docs/portal-sims-sms#auto-top-up .

Buy the 1NCE IoT Lifetime Flat now!

Visit the 1NCE Shop and start connecting your IoT devices easily. Simply order your SIM cards, choose the desired type of SIM card and fill out all required forms. After the payment has been approved you get your cards within five to seven business days.

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