1NCE FAQ

1NCE will inform the customer prior to the 10-year contract ending. The customer has the option to order a Top-Up, according to the condition at that time, and the contract will then be extended according to these conditions. Additionally, a customer can reactivate his cards up to 12 months after the end of the contract according to the conditions at that time. After this transitional period without any action of the customer, the contract will finally be terminated.

Setting up a Data Stream requires the customer to select the Stream Type to specify if just Event or Usage data is desired, or both should be sent jointly.

The customer can select the transmission of historic data. If historic data is selected the 1NCE Platform will send all customers data up to seven days old, however it will take significantly longer until transmissions are caught up with live data.

An activated and configured stream will be enabled instantly, and the performance can be monitored. The current Remote Status is shown in the Customer Portal as HTTP status coded from the remote site. If a 200 (OK) is displayed, the Data Stream is operating normally if the receiving section is not reachable or the configuration is invalid, it will show a 500er error.

Customers can pause and resume the stream at any time by using the action buttons next to the stream details.

For setting up the Data Streams for a RestAPI or RestAPI in Bulk mode the specification of an API Callback is required. The 1NCE Data Stream acts as an HTTP Client and needs an HTTP Server to handle each Post. Every sent message includes an array of one or more objects.

1NCE is currently carrying out final testing with select partners and customers. Additional test phases before commercial launch in August 2018 are not currently planned.

In partnering with China Telecom and the 1NCE multi-IMSI SIM, 1NCE can extend its coverage across mainland China, Macao, and Hong Kong with permanent seamless NB-IoT and 4G connectivity.

Yes, thanks to our partner Deutsche Telekom, we have at least 2 partner networks per country in the available 1NCE footprint to ensure basic coverage.

The 1NCE IoT Lifetime Flat is only aimed at companies. Purchase by private individuals (consumers) is not permitted.

Yes, data transfer exclusively on 2G, 3G or 4G is possible.

Yes, individual 1NCE SIM cards can also be purchased for testing. This is possible since there is no minimum order quantity. However, no special plan is available for test customers.

The 1NCE IoT Lifetime Flat is only aimed at companies, therefore students or developers looking to purchase the 1NCE SIM card as private individuals (consumers) are excluded from doing so.

Yes, when crossing a border between two countries covered by the 1NCE footprint, the 1NCE SIM card ensures seamless connectivity. However, this only applies to the connectivity standards 2G, 3G and 4G. NB-IoT does not support seamless cell handover when switching cells. In this case, the connection is lost and has to be re-established. You should also note that NB-IoT is not yet supported in all 1NCE footprint countries.

1NCE is an IoT Native company and thus is not focussed at providing legacy text messages. Nevertheless the 1NCE IoT Lifetime Flat also offers the opportunity to send and receive text messaging in a limited fashion. Generally, the majority of user data is sent via the data channel, however text messages are relevant for wake-up messages from the IoT application (application-oriented SMS) to the endpoint (mobile terminated). Therefore sending and receiving text messages between SIM card devices and server is supported.

No, voice support is not included in the 1NCE IoT Lifetime Flat. Only data and text messages are supported.

1NCE offers a service called “Data Streams”. The Data Stream service allows to subscribe to real-time Event and Usage Data for all SIM Cards by pushing data directly to the customer server or an already integrated cloud service such as AWS Kinesis, DataDog or Keen.io. In total up to ten different Data Streams can be configured per account. More information can be found in the help center in documentation section.

Other text messages can be booked separately on the 1NCE Customer Portal as a top-up.

The 1NCE Footprint currently covers over 100 countries worldwide. In all these countries the 1NCE SIM card can transmit on 2G, 3G and 4G. NB-IoT is currently only supported in selected countries in Europe and Asia, therefore NB-IoT is only available in the 1NCE Footprint in a few cases. Our coverage map shows the current availability worldwide.

The radio technology standard NB-IoT is currently not being fostered by all wireless providers in Europe, meaning NB-IoT is and will remain available in only some European countries. A current list of the countries and the respective mobile providers offering or expanding NB-IoT capabilities is provided by the GSMA . 1NCE currently has access to NB-IoT networks in Germany, Austria, the UK, Greece, Italy, the Netherlands, Spain and China.

The included data volume is measured and deducted with an accuracy of 1 kByte. Both overhead data resulting from the use of the respective protocols, such as UDP or TCP, and the actual payload are included in our calculations. All transport data between the device/modem and applications is deducted. This includes both uplink and downlink data packages.

Purchasing additional data is possible, and it’s very easy. Once the 500 MB included in the 1NCE IoT Lifetime Flat have been used up, you can simply purchase another 500 MB for 10 euros (net). The new volume is available as soos as the payment is registered at 1NCE. The activation period of 10 years remains the same. For each SIM card reaching 80% of the volume included in the 1NCE IoT Lifetime Flat (500 MB), the customer will automatically be notified of this, including the option to book an additional 500 MB.

All SIM cards can be managed and set to inactive on the 1NCE Customer Portal.

The included data volume is measured and deducted with an accuracy of 1 kByte. Both overhead data resulting from the use of the respective protocols, such as UDP or TCP, and the actual payload are included in our calculations. All transport data between the device/modem and applications is deducted. This includes both uplink and downlink data packages.

Additional volume can be ordered via the 1NCE Customer Portal.

The customer can control and check the status and how many text messages have been used via the 1NCE Customer Portal. If the SMS volume is sufficient you should always check the configuration of the module to avoid errors.

Inform Customer Services immediately if you have lost a SIM card.

If a SIM card has used the included volume of 500 MB before the activation period of 10 years is up, it remains activated for a maximum of 18 months from that point on. During this time, the customer has the option to purchase another data volume of 500 MB for another 10 EUR. If the customer does not book additional data within these 18 months, the SIM card is automatically deactivated by the system when the eighteenth month is up.

For SIM cards that do not transmit any data for several months, it can be assumed that either the SIM card is defective or the connected device is defective or destroyed. To release the reserved resources from the SIM card, SIM cards that have not transmitted any data for 18 months consecutively are automatically deactivated.

With the 1NCE IoT Lifetime Flat of 10 Euros net, customers receive an activated SIM card allowing them to both send and receive data on the NB-IoT, 2G, 3G or 4G networks during the activation period of max. 10 years. The data is sent straight to the customer’s system via an open VPN tunnel. Customers can choose how much data they send/use and when. The 1NCE IoT Lifetime Flat includes a data volume of 500 MB, which can be used within 10 years. The IoT Flat Rate also includes the use of the 1NCE customer portal, which allows customers to manage SIM cards and purchase further data from 1NCE. On top of the 10 Euros for the 1NCE IoT Lifetime Flat there will be additional charges for VAT as well as shipping costs.

1NCE only offers one data plan – the 1NCE IoT Lifetime Flat . There are no other plans available.

As standard, the 1NCE IoT Lifetime Flat includes a SIM card with the form factors 2FF, 3FF and 4FF in the all-in-one format. Additionally the 1NCE IoT Lifetime Flat can be used also with a so called SIM Chip MFF2 for an extra fee.

All details on the specifications of the 1NCE SIM cards are listed in the service description as well as on the 1NCE website .

The 1NCE SIM cards are sent as 4 in 1 chip cards, therefore a special selection is not necessary. The required format can simply be broken out of the pre-punched formats of the chip card. Parallel to the plastic chip card, 1NCE also offers the MFF2 eSIM format.

A 1NCE SIM card is always linked to a certain account. If there are multiple accounts, these should also be checked for the respective SIM card.

1NCE currently supports NB-IoT exclusively in Germany, Austria, the UK, Greece, Italy, the Netherlands, Spain and China with more than 90% coverage each.
Based on 1NCE technology, only Telekom Deutschland offers further NB-IoT roaming for selected European countries with its Business Smart Connect rates .

The 1NCE SIM cards have static IPv4 addresses.
These can be identified in the 1NCE Customer Portal under the view "My SIMs" in the column "IP address". The subnet or the subnets of the cards can be found on the tab “Configuration” in the "Network settings" under the heading "IP Address Space". From 250 SIM cards per customer account, several subnets can be assigned.

Ubirch uses Blockchain technology to secure data directly from the source of data creation, the IoT sensor. A private key located on the SIM card seals the IoT data. In the backend, these micro certificates are then stored in a so-called Merkle tree and anchored in public blockchains. This creates an unchangeable and irrefutable data set for each individual sensor. Since the protocol is bidirectional, an IoT sensor can also check incoming data packets for authenticity and integrity. This provides efficient protection against unauthorized commands or unknown sources, because IoT data can be verified whenever it is processed, and only verifiable packets are processed.
The new security package uses the proven SIGNiT solution from G+D Mobile Security, which creates the link between a proven SIM environment, a secure operating system and the block chain.

The IoT data security package Blockchain-on-a-SIM is a solution developed in cooperation with G&D, ubirch and 1NCE. The card manufacturer G+D Mobile Security prepares the SIM for the ubirch trust protocol during production. This modification in the manufacturing process makes it possible to seal the data directly at the source, in this case already on the SIM. A subsequent modification of the SIM is therefore not possible and the standard SIM card from 1NCE cannot be used for this. Please contact our Sales Team via the contact form on 1NCE.com to order the Blockchain-on-a-SIM solution.

No, for permanent roaming on NB-IoT and 4G in the China Telekom network, 1NCE offers its multi-IMSI SIM, which carries a second IMSI of China Telekom. The 1NCE Sales Team will be happy to support you with your first order of the multi-coverage SIM for China Telekom. Please use the contact form on 1NCE.com .

1NCE will stay with its IoT Flat Rate of 10 Euro for 10 years (including 500MB / 250 SMS) for its multi-IMSI SIM Card. 1NCE does not make any difference in the pricing of the 1NCE IoT Lifetime Flat, regardless of the location.

1NCE is able to provide permanent roaming on NB-IoT and 4G in the collaboration with China Telecom.

Devices that are equipped with a Multi-IMSI-SIM must support the so-called "SIM Application Toolkit". The “SIM Application Toolkit” (STK) is a standard of the GSM system which enables the SIM card to initiate actions which can be used for various value-added services.

Modules that do not support a Multi-IMSI SIM, talking of not supporting the "SIM Application Toolkit" (STK), will use the 1NCE standard IMSI to provide connectivity on 1NCE's standard roaming profile .

VPC to AWS in China will be available at the middle of 2021.

Yes, out of China, Taiwan, Macau and Hong Kong you will get the same behaviour like for the 1NCE standard IMSI.

The point of switch to the China+ IMSI also depends on the device. The "SIM Application Toolkit" will switch automatically as soon as the device notice, that the country/region is changed.

Yes, the Multi IMSI China+ SIM works normally in the other regions. But in Mainland China, just China Telecom the 4G/NB-IOT network is available and in Hong Kong 2G/3G/4G at HKT CSL and in Macau 4G at China Telecom Macau network is available.

The free 1NCE For All product is designed to test IoT connectivity and is therefore limited to 50 MB data volume only.

The term of the 1NCE For All card is designed for a maximum of 12 months and must be actively upgraded by the customer. Automatic renewal is not provided for in order to keep test purposes calculable.

Yes, data transfer exclusively on 2G, 3G or 4G is possible.

Purchasing additional data is possible, and it’s very easy. Once the 500 MB included in the 1NCE IoT Lifetime Flat have been used up, you can simply purchase another 500 MB for 10 euros (net). The activation period of 10 years remains the same. For each SIM card reaching 80% of the volume included in the 1NCE IoT Lifetime Flat (500 MB), the customer will automatically be notified of this, including the option to book an additional 500 MB.

With the 1NCE IoT Lifetime Flat of 10 Euros net, customers receive an activated SIM card allowing them to both send and receive data on the NB-IoT, 2G, 3G or 4G networks during the activation period of max. 10 years. The data is sent straight to the customer’s system via an open VPN tunnel. Customers can choose how much data they send/use and when. The 1NCE IoT Lifetime Flat includes a data volume of 500 MB, which can be used within 10 years. The IoT Flat Rate also includes the use of the 1NCE customer portal, which allows customers to manage SIM cards and purchase further data from 1NCE. On top of the 10 Euros for the 1NCE IoT Lifetime Flat there will be additional charges for VAT as well as shipping costs.

Ubirch uses Blockchain technology to secure data directly from the source of data creation, the IoT sensor. A private key located on the SIM card seals the IoT data. In the backend, these micro certificates are then stored in a so-called Merkle tree and anchored in public blockchains. This creates an unchangeable and irrefutable data set for each individual sensor. Since the protocol is bidirectional, an IoT sensor can also check incoming data packets for authenticity and integrity. This provides efficient protection against unauthorized commands or unknown sources, because IoT data can be verified whenever it is processed, and only verifiable packets are processed.
The new security package uses the proven SIGNiT solution from G+D Mobile Security, which creates the link between a proven SIM environment, a secure operating system and the block chain.

The IoT data security package Blockchain-on-a-SIM is a solution developed in cooperation with G&D, ubirch and 1NCE. The card manufacturer G+D Mobile Security prepares the SIM for the ubirch trust protocol during production. This modification in the manufacturing process makes it possible to seal the data directly at the source, in this case already on the SIM. A subsequent modification of the SIM is therefore not possible and the standard SIM card from 1NCE cannot be used for this. Please contact our Sales Team via the contact form on 1NCE.com to order the Blockchain-on-a-SIM solution.

1NCE will stay with its IoT Flat Rate of 10 Euro for 10 years (including 500MB / 250 SMS) for its multi-IMSI Flex-SIM. 1NCE does not make any difference in the pricing of the 1NCE IoT Lifetime Flat, regardless of the location.

Yes, the Multi IMSI China+ SIM works normally in the other regions. But in Mainland China, just China Telecom the 4G/NB-IOT network is available and in Hong Kong 2G/3G/4G at HKT CSL and in Macau 4G at China Telecom Macau network is available.

The term of the 1NCE For All card is designed for a maximum of 12 months and must be actively upgraded by the customer. Automatic renewal is not provided for in order to keep test purposes calculable.

In the 1NCE Customer Portal we offer a so-called "Auto-Top-Up" feature, which you can use to automatically top-up your cards. Just deposit a valid credit card in the customer portal to activate this feature. The volume of your SIM cards is automatically checked by the system every day at 06:00 and 18:00 CET. As soon as more than 80% of the volume is used, a top-up is automatically triggered. You can find more information at https://help.1nce.com/dev-hub/docs/portal-sims-sms#auto-top-up .