1NCE FAQ

The 1NCE IoT Lifetime Flat is only aimed at companies. Purchase by private individuals (consumers) is not permitted.

As soon as the order has been completed and submitted by the customer, the automatic processes for fast processing of the order are set in motion. To compensate for the difference, it is advisable to trigger another order.

Yes, individual 1NCE SIM cards can also be purchased for testing. This is possible since there is no minimum order quantity. However, no special plan is available for test customers.

The 1NCE IoT Lifetime Flat is only aimed at companies, therefore students or developers looking to purchase the 1NCE SIM card as private individuals (consumers) are excluded from doing so.

The customer should contact the 1NCE Customer Service team if a change needs to be made to an order.

An order is automatically cancelled if payment is not received within 30 days.

There is no minimum order quantity for IoT SIM Card Business.
For logistical reasons, the IoT SIM Chip Industrial can only be ordered in batches of 100.

Within the check-out 1NCE customers are asked for a VAT-ID, which usually comprises of a country code (e.g. GB or AT) and a 8 to 10 digit number. The order process can only be finished if

1. the VAT-ID has been entered with a correct format or
2. the customer has said he has not VAT-ID.

ad 1) After the VAT-ID has been entered with a correct format the number will be validated automatically via a database check. If the result of this check is positive, we will create an invoice without VAT-ID (reverse charge). If the check is negative, we include the VAT on the invoice. Of course, customers can hand in the correct VAT-ID afterwards, so that the reverse charge procedure is active for reorders. The VAT-ID can be handed in afterwards via our service ticket system or via telephone hotline which are both accessible in the customer portal.
ad 2) Business customers without VAT-ID always get an invoice with issued VAT.

The customer can use the shipping number to check who has taken delivery.

An order will be delivered after a full Payment. The customer will be given a shipping number after the order has been paid and dispatched. If the customer has not received a shipping number he shall contact the 1NCE Customer Services team.

The 1NCE IoT Lifetime Flat is a B2B offering only. In order to allow for the reverse charge payment 1NCE requires a valid VAT-ID in order to check if you are a registered business customer. Only if we have a valid VAT-ID we can create an invoice without VAT (reverse charge) for business customers in EU-27 countries (excl. Germany).
Therefore business customers can state within the check-out that they do not have a VAT-ID. For these business customers in EU-27 countries we will then need to add VAT on the invoice.
Note: German business customers will always have VAT included on the invoice.

If neither an invoice nor a confirmation has been received, the customer can check whether the order has actually been accepted. If the order is visible in the customer account, verify the email address and correct as necessary. You can then download the invoice from the 1NCE Customer Portal .

Once the order is placed, a confirmation is sent to the e-mail address that was stated upon registration. The customer can verify its e-mail address and the spelling at any time on the 1NCE Customer Portal .

1NCE only offers a prepaid service. With the prepaid system, the customer has 14 days to transfer his invoice or to pay directly by credit card upon completion of the order.

There are two payment methods offered in the order process:
The SEPA bank transfer, or SWIFT* bank transfer and credit card.
When choosing the SEPA/SWIFT* transfer, the customer receives an invoice by e-mail, to be paid within 14 days. When paying by credit card, the complete order value is booked directly from the credit card indicated, but not exceeding 10,000.00 Euro. As soon as the payment has been booked at 1NCE, the shipping of the ordered cards will be arranged.
The two payment methods offered are completely free of charge for the customer. Other payment options, such as SEPA mandate (direct debit), express bank transfer or instant payment are currently not yet offered.
* For customers from other EU countries

The 1NCE Sales Team will be happy to support you with your first order of the 1NCE Blockchain-on-a-SIM product and is also happy to advise you. Please use the contact form on 1NCE.com .

Yes, the Blockchain-on-a-SIM solution is an additional product to the 1NCE IoT Lifetime Flat and is not included in the standard price. To use this additional product a contract with ubirch GmbH is necessary. The 1NCE Sales Team will be happy to support you with your first order and will of course be available to advise you. Please use the contact form on 1NCE.com .

The 1NCE Sales Team will be happy to support you with your first order of the multi-coverage SIM for the according area. Please use the contact form on 1NCE.com .

You order as an AWS customer from your AWS account, which is why you are only offered AWS as a payment method during the order process. It is still up to you which payment method you choose in your AWS account.

You need an AWS account to order the 1NCE IoT Lifetime Flat on the AWS Marketplace. You can find further information on the AWS Marketplace page.

Of course, there can always be understandable reasons why you need more than 100 cards for testing. For this reason, 1NCE provides a form with which you can request more than 100 free cards.

The background of 1NCE For All is to offer IoT connectivity free of charge and easily configurable in order to generate no additional costs for developers for testing purposes and to focus on development through simple implementation. For this purpose, 1NCE offers the free Connectivity Suite in the 1NCE Customer Portal, which is also based on AWS services and therefore cannot be used without an AWS account.

The 1NCE For All product, just like the 1NCE IoT Lifetime Flat, is only available to business customers.

There are two payment methods offered in the order process:
The SEPA bank transfer, or SWIFT* bank transfer and credit card.
When choosing the SEPA/SWIFT* transfer, the customer receives an invoice by e-mail, to be paid within 14 days. When paying by credit card, the complete order value is booked directly from the credit card indicated, but not exceeding 10,000.00 Euro. As soon as the payment has been booked at 1NCE, the shipping of the ordered cards will be arranged.
The two payment methods offered are completely free of charge for the customer. Other payment options, such as SEPA mandate (direct debit), express bank transfer or instant payment are currently not yet offered.
* For customers from other EU countries

The 1NCE Sales Team will be happy to support you with your first order of the 1NCE Blockchain-on-a-SIM product and is also happy to advise you. Please use the contact form on 1NCE.com .

Yes, the Blockchain-on-a-SIM solution is an additional product to the 1NCE IoT Lifetime Flat and is not included in the standard price. To use this additional product a contract with ubirch GmbH is necessary. The 1NCE Sales Team will be happy to support you with your first order and will of course be available to advise you. Please use the contact form on 1NCE.com .

The 1NCE For All product, just like the 1NCE IoT Lifetime Flat, is only available to business customers.

In terms of accounting, and thus also for tax purposes, a sub-organization and master organization are treated in the same way. Therefore, a valid VAT ID must also be provided for the sub-organization. The same VAT ID can be entered for the sub-organization as for the master organization if billing addresses are identical.