1NCE FAQ

In order to create a copy of the invoice, log in to the 1NCE Customer Portal , go to the tab "Orders" and can there download invoice.

The benchmark for measuring the available data volume of 500 MB is 1 kByte.

The included data volume is measured and deducted with an accuracy of 1 kByte. Both overhead data resulting from the use of the respective protocols, such as UDP or TCP, and the actual payload are included in our calculations. All transport data between the device/modem and applications is deducted. This includes both uplink and downlink data packages.

The included data volume is measured and deducted with an accuracy of 1 kByte. Both overhead data resulting from the use of the respective protocols, such as UDP or TCP, and the actual payload are included in our calculations. All transport data between the device/modem and applications is deducted. This includes both uplink and downlink data packages.

The invoice is provided as a PDF file and a programme is required to be able to read this format. ( https://get.adobe.com/uk/reader ) Alternatively log in to the 1NCE Customer Portal and go to “ Download invoice ”. "

Within the check-out 1NCE customers are asked for a VAT-ID, which usually comprises of a country code (e.g. GB or AT) and a 8 to 10 digit number. The order process can only be finished if

1. the VAT-ID has been entered with a correct format or
2. the customer has said he has not VAT-ID.

ad 1) After the VAT-ID has been entered with a correct format the number will be validated automatically via a database check. If the result of this check is positive, we will create an invoice without VAT-ID (reverse charge). If the check is negative, we include the VAT on the invoice. Of course, customers can hand in the correct VAT-ID afterwards, so that the reverse charge procedure is active for reorders. The VAT-ID can be handed in afterwards via our service ticket system or via telephone hotline which are both accessible in the customer portal.
ad 2) Business customers without VAT-ID always get an invoice with issued VAT.

An order will be delivered after a full Payment. The customer will be given a shipping number after the order has been paid and dispatched. If the customer has not received a shipping number he shall contact the 1NCE Customer Services team.

1NCE only offers one data plan – the 1NCE IoT Lifetime Flat . There are no other plans available.

The data shown on the invoice correspond to the data stored on the Customer Portal. Therefore it is imperative that the customer verifies its customer data stored there and updates as necessary.

If neither an invoice nor a confirmation has been received, the customer can check whether the order has actually been accepted. If the order is visible in the customer account, verify the email address and correct as necessary. You can then download the invoice from the 1NCE Customer Portal .

1NCE only offers a prepaid service. With the prepaid system, the customer has 14 days to transfer his invoice or to pay directly by credit card upon completion of the order.